Form letters

I know people are busy. Especially this time of year. But there should be some point where the mindless envelope-stuffing should end and human oversight kick in.

I just opened two separate letters from the veterinary center where Muzzy and Harley were put to sleep. Each contained a paper ornament (for us to label/decorate) and a letter inviting us to the tree-lighting ceremony they will be having, remembering the pets who passed on in 2006. Each was addressed exactly the same way. Each said exactly the same thing, except that the name of the pet was different. Each was signed by the same person. So NO ONE thought to check, at any point in the chain of command/custody, to see if multiple pets passed away for one owner? This isn't the biggest clinic in the land, by any stretch. And even if it was, that's no excuse.

Any good feelings I might have had regarding their desire/willingness to acknowledge and commemorate the animals who left us this year were totally obliterated by having to deal with the double gut-punch they dealt me by not taking the freaking time to manage their mail better. It was bad enough getting the one for Harley, but minutes (and several pieces of mail) later having to deal with it again for Muzzy? Lots of people have multiple pets, and it is hardly rare that they lose more than one in the same year. Why even bother doing something like this, if they (the clinic) can't take the time to consider this issue? It's not right. It's not right. It's not right.

They should know and do better.